Hi all, I'm not sure if this can be fixed. I had purchased a Netgear router maybe 8 mos ago (NetGear Model WNDR3700v4, N600 Wireless Dual Band Gigabit Router). My laptop is SO slow loading sites & my charter speed shows it's ok so thought maybe someone was able to get in and use my wifi so went to the IP address website for Netgear, changed my password there and wham! no more internet connection. I don't why this happened; I had changed it when I first got it so it would be different than what was posted on the side of the router itself, and this didn't happen. so after trying whatever for 3 hrs I just switched to Ethernet for 'any' connection; had to contact Charter to send me a new signal for IP.
But is there any way to eliminate what was already set up with this router so I can try to go back to square one and reinstall it? I'd be using the same login info that is printed on the router but I don't know what else to do.
Also, does anyone know why I would totally lose internet access just changing my password on the IP address website? There was no warning on the website that this might happen. I found the method on the Netgear forum; it's the same method I used the first time I changed it. This is it:
1. Open a browser. (Use either Internet Explorer or Firefox for best compatibility).
2. Type 192.168.1.1, routerlogin.com or routerlogin.net in the Address Bar and hit Enter.
3. In the Login window type admin and password in the username and password fields and hit Enter.
4. When the router's GUI opens look in the left pane for something like Maintenance->Set Password.
5. Enter password for old password.
6. Enter the new password and repeat it.
7. Make sure to write down the password and keep it in a safe place.
I hope someone can help me salvage this router
Thanks! katy