JoanA wrote:
...We're sure we've seen it happen on both our TV's that are in different rooms connected to their own boxes, they both connect via cable to the Sky Dish on the outside of the bungalow.
It doesn't happen all the time, the one in the living room is a Sky+HD box connected via Wi-Fi to my router which is in another room the other end of the bungalow. When that was connected they couldn't connect it to the phone line as it would knock out the phone so we couldn't receive or make calls so the engineer made it exempt from being connected.
The TV in the bedroom is a Sky+HD box but doesn't have Wi-Fi so isn't connected to the router but it is connected to the phone line.
My first instinct was that you may have a faulty LNB on your satellite dish, or the dish is misaligned, but as I read on there may be other options...
If you're using the "On Demand" function on the Sky boxes when you see the lip sync issues then it most probably has nothing to do with the satellite dish, your prime suspect could be the internet connection to the Sky box, whether wired or Wi-Fi.
Another cause could be the age of your Sky boxes... your Wi-Fi capable box shouldn't have any issues but your older box may have... Sky have been 'upgrading' the codecs they use for transmitting and/or supplying their content to the extent that many their of older their boxes no longer support the latest EPG's... in other words, if you have old recordings and try to play them again they may not work as expected.
i.e. If your bedroom box is a DRX780 or earlier in the following page then this could well explain your issue... but not explain it if you also see it on your Wi-Fi capable box:
https://skyepginfo.co.uk/Firmware/SkyPlusHD.phpAs an aside, btw I don't think it's relevant but, you probably shouldn't have let the Sky "Installer" get away with disabling your phone connection to the living room box... it was his/her job to install your equipment as you requested not the other way around... even if that meant it became a headache for him/her and BT Openreach had to get involved again
A wee tip:Unless you're still within your initial contract period with Sky (12 months?...ask them if you are!) then they will charge you for a so called "engineer" to come round and repair whatever the fault is... used to be £70 (I think)... at least that included the cost of everything including getting a refurbished Sky+HD box, satellite dish etc if required.
My point is, if they try to charge you don't immediately accept what they say... if they won't waive all charges tell them you want to cancel your subscription and ask to be put through to "retentions"... play on how long you've been a customer and you can see on their website the great deals new customers can get etc. (Do do your homework!)
You might be surprised what they offer you... especially as the date for your cut-off approaches... hold your nerve and remember that you have to give Sky 30 days notice to cancel and can reverse that decision at any time with a simple phone call.