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gmfry
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 Posted: Mon May 04, 2020 5:09 am |
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Joined: Sun Apr 15, 2012 6:56 pm
Posts: 300
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I thought that I had all the problems on my wife's Windows 10, version 1909 computer solved; however, she is now getting the subject stop code on bootup. This BSOD begins: "Your PC ran into a problem and needs to restart. We're just collecting some error information, and then we'll restart for you." It's been a long time since I've seen a BSOD (thankfully), but I don't remember this preamble.
I searched the stop code and tried a few of the "fixes" I found, but nothing seems to have worked. Any advice will be gratefully received.
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Gerry
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sboots
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Posted: Mon May 04, 2020 11:18 am |
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Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2959
Location: New Jersey
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gmfry
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Posted: Mon May 04, 2020 4:40 pm |
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Joined: Sun Apr 15, 2012 6:56 pm
Posts: 300
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Steve, I don't remember specifically what I tried a couple of weeks ago. I replaced a driver with a standard option as I recall, but don't remember which one it was. I have not looked at the Microsoft KB article, but will next time I have a chance. The computer boots after the blue screen and runs normally thereafter.
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Gerry
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sboots
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Posted: Mon May 04, 2020 8:06 pm |
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Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2959
Location: New Jersey
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Let us know what happens after going through the steps in that article. The error basically means something took too long during the boot process, I believe. It may be a driver issue or some sort of hardware initialization since it boots fine after the blue screen...
_________________ stephen boots Microsoft MVP 2004 - 2020 "Life's always an adventure with computers!"
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