OK this is going to be a long post but I want to give as much info as possible. I have had no input with this machine as it's what he uses for the accounts of a business he does the accounts for, they bought it for him years ago as it came with 7 I think and was upgraded without problems to 10. He's never had any discs for the machine or taken backups.
Tuesday evening hubby came into the living room and asked me to go and turn his laptop off, why, he said he couldn't, I didn't go straight away to look but when I did it showed the screen that it was downloading and installing updates and was at 2% don't turn off your computer and underneath it said that it would restart several times during the process. My reaction was that it must be doing an upgrade download so we left it doing it's thing and went to bed.
Next morning I didn't go and look at it didn't even think about it but later in the morning hubby comes in and says he can't do anything with it. When I asked him what he had done he said he’d gone in and it was at a black screen with just a couple of the lights showing and he turned the machine off at the outlet and then turned it back on and put it in a restart. The Toshiba logo flashed on and off the screen, too fast to see what buttons were listed at the bottom, he was then at a command prompt telling him no boot device insert boot disk and reboot. It did that a couple of times until the next time we pressed the power to off and then on again you got the quick flash of the Toshiba logo followed by a black screen with the Windows logo in the middle with the words underneath saying “Preparing Automatic Repair” and after a time went black and came back with the same screen but the wording underneath saying “Diagnosing your PC”
I’ve posted underneath what another poster in another forum had written which is what is happening to hubbys laptop but we can’t make it right as we don’t have several HDDs like the poster has and he fixed his by doing I think it was a parallel install using one of his other drives.
If I have to I can try to make an ISO DVD on another machine and I also have a 500GB portable hard drive that connects via USB I could use, at present it just has some files I’ve backed up from my laptop so I could delete them as I have everything imaged on my other portable drive that has 1TB of storage.
During the repair options below was uninstall feature update and another for uninstall quality updates and trying both of those did nothing and no change was made so at present he’s unplugged machine from power and put it in a corner.
Is there any hope for this machine or should we just forget it?
Sorry for this very long post.
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The first BSOD I get is:
Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.
For more information, see
https://windows.com/stopcode.
Preparing Automatic Repair
Diagnosing your PC
Then, the second BSOD I get is:
Automatic Repair
Your PC did not start correctly.Press "Restart" to restart...
[Restart] [Advanced Option]
Third BSOD:
Choose an option:
Continue (Restarts from the first entry above.)
Troubleshoot (I tried most options here.)
Turn off your PC (As it says.)
Obviously, I could not "Open the start menu and type “msconfig.”"
When I tried "Reset this PC", "Keep my files" results in the message "There was a problem resetting your PC. No changes were made."
I did not choose "Remove Everything".
When I tried a System Restore, despite having turned on System Restore previously, it said no restore to choose from.
Similar results were obtained when I tried to follow steps to resolve this problem
I have not idea what to do next.
Please help!
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