Hello. I'm Steve Boots, Microsoft MVP from 2004 to 2016 and Windows Insider MVP focused on Security from 2016 to 2020.

      My first experience with computers was in 1974, when I took a programming class in college. I got to sit at an IBM Selectric terminal and type simple programs on green bar paper and execute them on the college mainframe system. I was hooked. I didn't set out to work in computers, but graduated from New York Institute of Technology with a Bachelor of Science in Architectural Technology. Upon graduation I worked in the steel industry for quite a few years as an estimator. Eventually my love of computers came together with my job when we computerized much of the shop and I was in charge of all of it.

     Unfortunately, the company I was with closed its doors and I was unemployed in 1991. I landed employment with UPS in Information Services where I began in technical support for our customer shipping and tracking systems. I became a manager in 1996 and had several responsibilities including many years as the Reliability Manager for the Customer Information Management department where I monitored metrics data and reported on outages and problems impacting all customer facing systems, many of them accessible via UPS.com, but also including the UPS OnLine suite of products used internationally. I became the EDI Implementation & Support manager in 2012, responsible for on-boarding and supporting some of the largest UPS customers with their EDI data transmissions. I retired from UPS in June, 2018.

     My first personal computer was an IBM PC with 2 floppy drives and no hard disk. It had a color display and a dot matrix printer. That was in the mid 1980s and my love of computers has only grown with the expansion of what we know as the Internet. I love to lend a helping hand with computer problems as much of what I have learned has been from others mentoring me.

     I look forward to helping you learn to enjoy these marvelous machines!

Click the arrow to meet Joan Archer.