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 Post Posted: Sat Dec 01, 2018 12:00 am 
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Joined: Wed Mar 21, 2012 5:09 am
Posts: 9452
Location: The state of confusion; I just use Wyoming for mail.
LOL! I'm sure that any regular here knows that I have a cockatiel from heck named Terabit. Last January I ordered a cage light consisting of a 18 inch bank of full spectrum LED lights for his cage.

Long story made short the light has failed. It just keeps going on and off like a really slow strobe light. The unit was bought from an outfit named M&M Cage.
https://breeding-cage.myshopify.com/

Today I finally quit procrastinating and emailed their support. In less than two hours I had a response saying that it was probably the power adapter and a new power adapter would be shipped to me in the morning. I don't even need to return anything.

I call that pretty good support. :)

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 Post Posted: Sat Dec 01, 2018 10:14 am 
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Joined: Thu Apr 05, 2012 3:25 pm
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Location: Pembrokeshire, South Wales, UK
That's definitely good service Jay, even though it would still be under warranty to get something sorted out that quick is very good, hopefully Terabit will be enjoying his lights again soon. :-)

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 Post Posted: Sat Dec 01, 2018 4:16 pm 
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Location: The state of confusion; I just use Wyoming for mail.
They were true to their word. I was notified this morning that shipment was complete.

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