Register    Login    Search    Articles & downloads     Who We Are    Donate    Jaylach Free Sites

Board index » Technical Forums » Microsoft Windows




Post new topic Reply to topic  [ 11 posts ] 
Author Message
 Post Posted: Wed May 23, 2018 5:28 am 
Offline
welcoming committee
User avatar

Joined: Sun Apr 15, 2012 6:56 pm
Posts: 300
Having finished updating my daughter's laptop to Win 10's April 2018 Update, I dug out my 12-year-old Toshiba laptop and tried to do the same thing. I keep this laptop as backup and rarely use it so it was really out of date.

It updated to the 2017 version, not 2018. Worse, it hosed up the two Intel wireless network adaptors, so I can't get online. In Device Manager I tried uninstalling both of them and reinstalling, to no avail. Are there other things I can try?

_________________
Gerry


Top 
 Profile  
Reply with quote  
 Post Posted: Wed May 23, 2018 7:42 am 
Offline
Site Admin
User avatar

Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2946
Location: New Jersey
Did you check on the Toshiba site for updated drivers?

_________________
stephen boots
Microsoft MVP 2004 - 2020
"Life's always an adventure with computers!"


Top 
 Profile  
Reply with quote  
 Post Posted: Wed May 23, 2018 3:13 pm 
Offline
welcoming committee
User avatar

Joined: Sun Apr 15, 2012 6:56 pm
Posts: 300
Yes I did. They don't even list that old a model on the Website, so no drivers are available.

_________________
Gerry


Top 
 Profile  
Reply with quote  
 Post Posted: Wed May 23, 2018 7:58 pm 
Offline
welcoming committee
User avatar

Joined: Sun Apr 15, 2012 2:39 am
Posts: 680
Location: Johnstown, NY
Does it have a wired connection? If so you can try to update the drivers through the Device Manger and Windows Updates.


Top 
 Profile  
Reply with quote  
 Post Posted: Wed May 23, 2018 9:35 pm 
Offline
Site Admin
User avatar

Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2946
Location: New Jersey
You may be able to install drivers from Intel directly, if not via Windows Update as dvair suggested. Alternatively, pick up a cheap external USB Wireless Adapter to use.

_________________
stephen boots
Microsoft MVP 2004 - 2020
"Life's always an adventure with computers!"


Top 
 Profile  
Reply with quote  
 Post Posted: Wed May 23, 2018 9:42 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
To begin I don't know that I'd be running Windows 10 on a 12 year old system. My first gut feeling is to restore Windows to the previous version... Roll back Windows to before the upgrade.

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Thu May 24, 2018 5:09 am 
Offline
welcoming committee
User avatar

Joined: Sun Apr 15, 2012 6:56 pm
Posts: 300
Good suggestions all. Jay, I did roll it back to the previous Win 10 version, the first one from 2016, and that fixed the wireless adaptor problem. However, that opened up another problem: The computer updated itself to another build from that version when I closed it down, and now I can't get anything after the Toshiba logo to come up on the screen. I can see the cursor and move it with the mouse, but the screen is black. Tomorrow I'm going to try running a Win 10 boot and setup disc to see if I can do a clean install. I have nothing on the laptop than cannot be loaded again.

_________________
Gerry


Top 
 Profile  
Reply with quote  
 Post Posted: Thu May 24, 2018 7:28 am 
Offline
welcoming committee
User avatar

Joined: Sun Apr 15, 2012 2:39 am
Posts: 680
Location: Johnstown, NY
Sounds like one of those "Fast Startup" issues. There is an option in the Power Options control panel that needs to be changed. Open the Action Center, All Settings. choose System and then Power& Sleep. On the right choose Additional Power Options. On the left you will see "Choose what the power buttons do" select that and when the next window shows up make sure Fast startup is unchecked, you may have to click on the change option that is on the top area of the screen if it is greyed out.


You might try restarting the laptop a couple of times and it might go into recovery mode and then start up for you.


Top 
 Profile  
Reply with quote  
 Post Posted: Thu May 24, 2018 4:57 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
Might also try booting to install media and running a startup repair. Same is true if you created a recovery disk.

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Sat May 26, 2018 5:11 am 
Offline
welcoming committee
User avatar

Joined: Sun Apr 15, 2012 6:56 pm
Posts: 300
Turns out all my recovery discs are for a 64-bit system, and this laptop is 32 so they will not run. I found a 32-bit Windows 8.1 backup disk that I bought from Micdrosoft in 2015 and tried the setup on that. It demanded a product key and there wasn't one on the folder it came in. I called Micdrosoft, and after 30 minutes, mostly on hold, I was told that what I bought was just for backup, not an installation disc, so there is no product key. I tried to use that disc to "repair" my Windows 10, and of course that did not work. I just found the Toshiba recovery disk that came with the laptop, and a Vista Ultimate installation disc. I'll work with those tomorrow to see what, if anything, happens.

_________________
Gerry


Top 
 Profile  
Reply with quote  
 Post Posted: Sat May 26, 2018 7:25 am 
Offline
welcoming committee
User avatar

Joined: Sun Apr 15, 2012 2:39 am
Posts: 680
Location: Johnstown, NY
Gerry, go here:

https://www.microsoft.com/en-us/softwar ... /windows10

download the installation media tool and you can make your own recovery disc. Just have the tool make an iso file for you that you can burn or you can have it make a bootable USB drive. You can do this on any system just download the 32 bit version to make your disc.


Top 
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
 
Post new topic Reply to topic  [ 11 posts ] 

Board index » Technical Forums » Microsoft Windows


Who is online

Registered users: No registered users

 
 

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:

Similar topics


Jump to:  

cron