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 Post Posted: Thu Dec 21, 2017 1:57 pm 
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Win10/OL 2010
"Word couldn't send email because of MAPI failure: "Operation not supported." "

*I installed the new 3-D features last night.
Sending an attachment via Office Outlook results in this error.

I see fixmapi.exe in programs, but it won't open when I click on it.
Going to the file itself, when I click on it - the exe file, not the MUI.exe (I think that's the proper name), I am asked if I want to open the file, but nothing happens after clicking "yes."
I closed and reopened OL.
I checked mail default (profiles) and nothing has changed.
I do not have more than one OL program on computer.
I restarted the computer.

Often when I update MS software, bad stuff happens.
Should I rollback these useless features and disable the reminder?
+++++++++++++++++++++++

*I AMEND - earlier I saw 3-D in Search. I just checked updates and see that a slew of OL/Windows programs were updated yesterday and one (Adobe) was updated today. I do not see 3-D features now.

Now I am getting a message to restart computer, which was the last thing that I did before opening Firefox a few moments ago. -- When asked to install 3D features the past couple of days, I changed the time to install and restart and my computer was ignoring my instructions. I thought it was the last thing that I did last night.


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 Post Posted: Thu Dec 21, 2017 9:53 pm 
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Several things to try.

First, is there an item stuck in the Outbox? Does it have an attachment? Cancel Send/Receive and take Outlook off-line. Delete the item from the Outbox. Try a send/receive? Does that fix it?
Does this Answer apply? https://answers.microsoft.com/en-us/off ... d71?auth=1

Repair Outlook:
https://www.slipstick.com/tutorial/repa ... tallation/

Create a new profile https://support.office.com/en-us/articl ... 42A540459D
and set up your email account. Send a test message. Did that work? If so, you will want to copy your data to the new profile.
https://itstillworks.com/transfer-data- ... 32376.html

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 Post Posted: Thu Dec 21, 2017 10:58 pm 
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sboots wrote:
Several things to try.

First, is there an item stuck in the Outbox? Does it have an attachment? Cancel Send/Receive and take Outlook off-line. Delete the item from the Outbox. Try a send/receive? Does that fix it?
Does this Answer apply? https://answers.microsoft.com/en-us/off ... d71?auth=1

Nothing stuck in outbox. I have been receiving and sending mail all day.
It was only the Save & Send feature in a word doc that brought up the error.
I should have said that earlier, I think. Does this change your response?

Thank you, Mr Boots. How are you?

Repair Outlook:
https://www.slipstick.com/tutorial/repa ... tallation/

Create a new profile https://support.office.com/en-us/articl ... 42A540459D
and set up your email account. Send a test message. Did that work? If so, you will want to copy your data to the new profile.
https://itstillworks.com/transfer-data- ... 32376.html


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 Post Posted: Thu Dec 21, 2017 11:03 pm 
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Cleanup first:

As I backup using Acronis image, I do not have a pst file to restore by itself.

I do occasionally use W7 Backup and Restore, just in case, but not daily.
If I make a new profile, I should def backup my PST using Win.

And by the way, until I created a new password with sbc global a couple of weeks ago, I had send/receive errors every day - on the send side - since July 2016.

Thank you for your indulgence.


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 Post Posted: Fri Dec 22, 2017 8:10 am 
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Check out this article. https://support.microsoft.com/en-us/hel ... 7--in-powe

I misunderstood that the problem was not with Outlook, but with Word unable to send through Outlook.

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 Post Posted: Fri Dec 22, 2017 11:45 am 
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Stephen,

It was my fault, but I thought that the error was only in an outside word attachments, or that was my takeaway.
I saw a solution for Word 2007, but the instructions didn't work for Word 2010. The instructions led me to something that didn't exist in later version.


The instructions you linked doesn't pertain, as OL is not missing and OL is my default program.
I'll try the registry fix, though.

Thank you.


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 Post Posted: Fri Dec 22, 2017 12:01 pm 
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In OL and pulling up a file from docs. Trying to save and send.

"Word couldn't send email because of MAPI failure: "Operation not supported." "

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 Post Posted: Fri Dec 22, 2017 9:22 pm 
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You are starting in Outlook, creating a new email and attaching a Word document by browsing for the file?
How large is the Document file? Have you tried different files?
Are you only seeing the error when trying to attach a Word document? Can you send any attachments?

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 Post Posted: Fri Dec 22, 2017 11:19 pm 
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Sounds like the ISP (Email Provider) server is not letting the operation complete.


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 Post Posted: Sat Dec 23, 2017 12:38 pm 
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dvair wrote:
Sounds like the ISP (Email Provider) server is not letting the operation complete.


My thoughts at this point, too. I'm suspecting that the specific document is too large.

-steve

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 Post Posted: Sat Dec 23, 2017 2:20 pm 
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Yes, exactly, Stephen.
I just sent a desktop photo to myself, without an error.

Doc is 20.7k. Nothing new, as I send these all the time.
I sent an attachment to my other email address, without an error.
Is it possible that it's only in the save & send feature?
It seems that way.

As far as my ISP - it's ATT and I have other new issues in outlook.com, as usual.

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 Post Posted: Sat Dec 23, 2017 2:26 pm 
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20.7k would not cause a size issue.

A lot of providers will block certain file types such as EXE and others. I would be surprised but it is possible they block DOC/DOCX files. To check just do the file as a straight attachment from within your email instead of through Word. If it goes it is not the provider.

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 Post Posted: Sat Dec 23, 2017 2:34 pm 
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Can send as an attachment, Jay.

Whatever is going on, I have never experienced it before. Never saw a MAPI error, either.
I work fairly consistently, and haven't altered my methods in about eight years.

I had a Win Fax and Scan issue on Wed that was gone on Friday.
I had an HP printer issue on Wed that was gone on Friday.
Some may wonder why I blame MS updates. I don't.

Thank you!


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 Post Posted: Sat Dec 23, 2017 2:52 pm 
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@ Steve: What do you think? Do a repair on Word, possibly a full Office repair? If Nancy can send directly through Outlook but not Word it can't really be an issue with the provider.

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 Post Posted: Sat Dec 23, 2017 8:51 pm 
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If it is only that one file and other files can be sent with no issues, I'd ignore it.
nancy, you mention that you successfully sent a picture. Can you send a different doc file as an attachment?
You said you were sending from Outlook, but now you are saying that save and send from within Word is the problem. Please clarify the exact steps you are taking to send this Doc file and at what point you encounter the error.
-steve

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 Post Posted: Thu Dec 28, 2017 9:54 pm 
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sboots wrote:
If it is only that one file and other files can be sent with no issues, I'd ignore it.
nancy, you mention that you successfully sent a picture. Can you send a different doc file as an attachment?
You said you were sending from Outlook, but now you are saying that save and send from within Word is the problem. Please clarify the exact steps you are taking to send this Doc file and at what point you encounter the error.
-steve


I'll have to wait to ignore it - or not - the next time this situation arises.

From memory or perception:
You asked me if I could send another attachment through outlook. I tried a picture and I tried sending the same Word doc from my Docs file - and I could.

I said or MEANT to say that I can send an attachment from a file, but I run into the error when I am in the Save/Send function of the word doc. (I am filling out a bid, so it's easier to S/S.)

Open RFQ (in Word) a .DOCX file.
Fill in form.
Hit Save & Send.
Hit send as email attachment.
Here, the MAPI error appears.

Clearer, I hope.
I am RusTY!

Thank you.


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 Post Posted: Fri Dec 29, 2017 8:08 am 
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Thanks for clarifying the steps taken and when/how it happens.
I don't have a solution for you and you've found the workaround. I will keep an eye out for anything that may help in this specific situation, which is that you encounter a MAPI error when attempting to send the active Word document from within Word.
-steve

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 Post Posted: Fri Dec 29, 2017 1:48 pm 
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Thank you for asking the clarifying questions.

Happy New Year!


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 Post Posted: Wed Jan 03, 2018 9:06 pm 
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Something popped up today along the same vein.

I was creating a scan in Windows Fax & Scan.
Completed the scan.
Clicked on Forward by email.
Got the enclosed error.

I never have errors with THIS program.
https://imgur.com/a/5lIZ2

Thank you.


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 Post Posted: Wed Jan 03, 2018 9:10 pm 
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While this type of issue is much more the forte of Steve I have to ask if your system is on 24/7 for the most part. If so have you done a re-start?

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 Post Posted: Wed Jan 03, 2018 9:47 pm 
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I hibernate every night, but was off for about four - five days. I recently restarted a couple of times recently. The updates were the 21st or so.

Good question, Jay.

Happy New Year!


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 Post Posted: Wed Jan 03, 2018 11:04 pm 
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In conjunction with your other problem, also a MAPI error, it would appear that there's a problem with the MAPI version that's being called by Word and now Fax/Mail when attempting launch your default email client of Outlook.
You might consider reinstalling Outlook/Office, but I'd personally look at a workaround of saving the item (document or FAX) and then going to Outlook, creating a new message and attaching the item to the message as a better alternative than a reinstall which would then take you back through oodles of security updates. *Or* upgrade to Office 2016 which should reset everything.

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 Post Posted: Thu Jan 04, 2018 11:04 am 
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It is certainly a simpler solution to save as document.
I won't waste time reinstalling Outlook - but what about repair?
I won't *consider* an upgrade until I get a new laptop.

I am certain that the latest Win updates are to blame.
Therefore, it might be reversed in the next Tragic Tuesday.
What do you think?

Thank you.


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 Post Posted: Thu Jan 04, 2018 11:16 pm 
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I can't imagine a Repair would hurt, but I don't know that it would help, either.
If you can trace it back to the last update, it is certainly possible that a future update will fix the problem... ;-)
-steve

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 Post Posted: Fri Jan 05, 2018 12:49 pm 
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Stephen,

If you remember anything about me - which I certainly don't expect - it is that I blame EVERYTHING on updates.

You know the function of repair better than I do. MAPI error in Excel. which is not surprising, but rather inconvenient...

Thank you.


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