Register    Login    Search    Articles & downloads     Who We Are    Donate    Jaylach Free Sites

Board index » Our Community » General Discussion




Post new topic Reply to topic  [ 13 posts ] 
Author Message
 Post subject: Sigh, not my summer...
 Post Posted: Mon Aug 07, 2017 7:35 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
With the issues I'm having with my new computer build and now this. :(

I subscribe to NFL Game Pass at a charge of $99.99/year. Ya I know but I'm a football freak. My account got charged twice for my current renewal. Not a big deal if I can get hold of a human to fix.

Unfortunately their support is a robot and totally useless. I'll get it fixed but it is a REAL pain! They used to have a live chat mode on the NFL site and the support was really good. It is my hope that none of you ever have to deal with robot support.

LOL! Last year I had an issue and went round after round with the robot support. I could not log in. I finally figured it out myself and did a reset of IE, problem fixed. Just in case a human was involved I posted my fix and got back links to follow from the robot support dealing with my log in issue. This was exactly the same email response I had already received multiple times. :dunno:

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Mon Aug 07, 2017 8:18 pm 
Offline
welcoming committee
User avatar

Joined: Fri Nov 30, 2012 12:47 am
Posts: 2399
Location: North Central Arkansas
Jay, maybe it is the same robo that built your mobo??

_________________
BB
http://barrypatch.net


Top 
 Profile  
Reply with quote  
 Post Posted: Mon Aug 07, 2017 8:35 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
Actually, as to the system build, the mobo has already been replaced. Now looking at possibilities of a bad CPU... ;)

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Mon Aug 07, 2017 8:40 pm 
Offline
Site Admin
User avatar

Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2946
Location: New Jersey
Found this for you...might work?
NFL® Customer Service Phone Number:
1-212-450-2000
Alternatively, contact your credit card company to dispute the double charge...
-steve

_________________
stephen boots
Microsoft MVP 2004 - 2020
"Life's always an adventure with computers!"


Top 
 Profile  
Reply with quote  
 Post Posted: Mon Aug 07, 2017 8:45 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
Thanks for the number Steve. I have already put in a request to my bank for info on my options.

Just called the number and, of course, it is now outside of business hours... ;)

How the heck did you find the number anyway? It sure isn't listed on their site. At least not where I could find.

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Mon Aug 07, 2017 9:33 pm 
Offline
Site Admin
User avatar

Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2946
Location: New Jersey
Web search. :-) I searched "NFL Game Pass Phone Number" -- it was not the first result and not on an NFL site, but here:
"NFL Customer Service Phone Number, Reviews
customerservicenumbers.com/co-nfl
NFL customer service phone number for support and help. Hints to reach a live person in NFL's customer service department. Plus, NFL reviews and review."

_________________
stephen boots
Microsoft MVP 2004 - 2020
"Life's always an adventure with computers!"


Top 
 Profile  
Reply with quote  
 Post Posted: Mon Aug 07, 2017 9:58 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
Well all I can say is thank you! :) I will call tomorrow during business hours.

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Mon Aug 07, 2017 10:14 pm 
Offline
Site Admin
User avatar

Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2946
Location: New Jersey
Hope it is legit and gets you some real customer service. :-)

_________________
stephen boots
Microsoft MVP 2004 - 2020
"Life's always an adventure with computers!"


Top 
 Profile  
Reply with quote  
 Post Posted: Mon Aug 07, 2017 10:37 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
Me too Steve. So far NFL.com is the only place that I've had to try to deal with robotic support and I hope that it is the last. For anything other than general queries robotic support is totally useless.

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Tue Aug 08, 2017 3:50 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
I'll see what happens next week. Apparently it was a system error and a known issue. I was not the only one charged double. Refunds are supposed to go out next week.

Thanks again Steve.

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Tue Aug 08, 2017 8:11 pm 
Offline
Site Admin
User avatar

Joined: Tue Apr 10, 2012 9:48 pm
Posts: 2946
Location: New Jersey
Glad to have helped. So the number worked, eh? Cool. :-)

_________________
stephen boots
Microsoft MVP 2004 - 2020
"Life's always an adventure with computers!"


Top 
 Profile  
Reply with quote  
 Post Posted: Tue Aug 08, 2017 8:15 pm 
Offline
Resident Geekazoid Administrator
User avatar

Joined: Wed Mar 21, 2012 5:09 am
Posts: 9438
Location: The state of confusion; I just use Wyoming for mail.
LOL! I'll find out if the number worked next week if I have a credit to my account. :mrgreen:

_________________
Image
Free sites from jaylach.com
I NEVER forget... I just remember late.


Top 
 Profile  
Reply with quote  
 Post Posted: Wed Aug 09, 2017 4:40 pm 
Offline
welcoming committee
User avatar

Joined: Sun Jan 13, 2013 4:13 pm
Posts: 1723
Location: Dunedin, Alba.
jaylach wrote:
Unfortunately their support is a robot and totally useless. I'll get it fixed but it is a REAL pain! They used to have a live chat mode on the NFL site and the support was really good. It is my hope that none of you ever have to deal with robot support.

LOL! Last year I had an issue and went round after round with the robot support. I could not log in. I finally figured it out myself and did a reset of IE, problem fixed. Just in case a human was involved I posted my fix and got back links to follow from the robot support dealing with my log in issue. This was exactly the same email response I had already received multiple times. :dunno:


Maybe it's just me but i see two ways this can be read...

1. The way you intended.

or

2. The Sci-Fi version... you trying to communicate with a useless robot that you're responsible for and which you rely on for physical support, who will only talk to you if you call an "NFL site" (Nice Feeling Loved?) when you feel lonely and are tired of leaning on a robot to get around.
Last year you wandered Earth for a long long time with your beloved robot until you reset something called IE (Intelligence Evolution?), it worked, so you posted your fix to avoid humans...

Seems pretty clear to me... STOP trying to login with humans or you'll get spammed!!

:omg: :rofl2:


Top 
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
 
Post new topic Reply to topic  [ 13 posts ] 

Board index » Our Community » General Discussion


Who is online

Registered users: No registered users

 
 

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:

Similar topics


Jump to:  

cron